The Carmen Hotel, Naga (Camarines Sur) ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Penafrancia Avenue, Naga (Camarines Sur), Philippines

The Carmen Hotel is a 3.5-star hotel featuring an outdoor swimming pool, an on-site restaurant, and a fitness center. Convenience amenities at this Naga (Camarines Sur) hotel include free WiFi and 24-hour room service.

Rooms & Amenities

All 45 air-conditioned rooms at The Carmen Hotel offer a flat-screen TV with cable channels, a seating area, and a private bathroom equipped with complimentary toiletries and a bidet. Guests will find additional facilities such as laptop-compatible safes, mini-bars, and workspaces to enhance their stay.

Dining Options

The in-house restaurant serves a variety of American and local dishes, with buffet breakfast available daily from 6 AM. Nearby dining options within walking distance include White Bean and Kapenaga, both under 0.2 miles from the hotel.

Leisure & Business

Leisure facilities at The Carmen Hotel include an outdoor pool and a fitness center for guest use. The hotel also provides business services such as a business center, meeting room, and concierge services.

Location & Transportation

The nearest airport, Naga City Airport, is located 8.5 miles from The Carmen Hotel. For transportation, various jeepney and bus stations are within a short walking distance, including the Jeepney Station Naga City, just 6 minutes away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

26 m²

Bed options:

1 King-size bed

River view

Shower

Air conditioning

room details

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Superior Double or Twin Room

Max:

2 persons

25 m²

Bed options:

2 Double beds

River view

Shower

Air conditioning

room details

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Suite

Max:

2 persons

44 m²

Bed options:

1 King-size bed

River view

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Centre

Naga (Camarines Sur) 1.0 km

Airports

Naga (WNP) 12.2 km

Legazpi (LGP) 94.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The buffet breakfast was a good start to the day, offering a wide variety of fresh and tasty dishes that catered to every palate.” view full review

Refreshing Pool!

“The swimming pool was a perfect getaway, providing a relaxing atmosphere with just the right temperature for a refreshing swim.” view full review

Efficient Reservations!

“The reservation service staff was incredibly helpful, making the entire booking process smooth and stress-free.” view full review

Excellent WIFI!

“The room had a strong and reliable WIFI connection, allowing me to easily stay connected during my stay.” view full review

General

Free Wi-Fi
Car park
Safe deposit box
Rooms/ Facilities for disabled
Lift

Sports & Fitness

Exercise gym

Guest Parking

Electric kettle

Spa & Leisure

Swimming pool

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Telephone
AM/FM alarm clock

Location

Penafrancia Avenue, Naga (Camarines Sur), Philippines

Map view

Penafrancia Avenue, Naga (Camarines Sur), Philippines

City landmarks

Square

Plaza Quince Martires

1.2 km

Church

Basilica of Our Lady of Penafrancia

1.7 km

Square

Plaza Rizal

1.4 km

Mall

SM City Naga

1.2 km

Church

Penafrancia Basilica

1.7 km

Peñafrancia Avenue

San Francisco Parish

1.2 km

Church

Our Lady of Penafrancia Shrine

1.7 km

Tinago

1.2 km

Sabang

1.4 km

JH Building

University of Nueva Caceres Museum

1.7 km

Magsaysay Ave

Our Lady of Penafrancia Museum

1.7 km

San Felipe

Naga Ecological Park

2.4 km

San Francisco

Emerald Grotto of Our Lady of Lourdes

2.3 km

Mall

Toys"R"Us Naga

2.6 km

Park

Naga City Ecology Park

3.2 km

Baras

3.0 km

Nearby

Barlin St

Porta Mariae

580 m

Church

St John The Evangelist Metropolitan Cathedral

580 m

Penafrancia

580 m

Holy Rosary Minor Seminary

Museo del Seminario Conciliar de Nueva Caceres

580 m

Church

Archbishop's Palace

580 m

Naga

Plaza Jorge Barlin

580 m

Tiwi Hot Springs National Park

580 m

Church

San Francisco Church

580 m

Church

Naga Metropolitan Cathedral

580 m

Restaurants

White Bean

150 m

Elias Angeles Street Ground floor of Nagaland Hotel

Kapenaga

200 m

Mezzanine Floor

1st Colonial Grill

290 m

Elias Angeles Street Corner Arana Street

BIGG'S Diner

480 m

Brgy. Santiago Pan - Philippine Highway

Geewan

390 m

P. Burgos Street

Cordova's Kinalas

550 m

Restaurant

East and West Jazz Bar

400 m

Level 2

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

Friendly staff

Great location

Small rooms

Inefficient service

7.2/10

Very good

Rooms

7.5

Location

9.2

Service

7.0

Dining

5.9

Christian

United States, October 2024

6.6/10

The hotel is centrally located, which made it convenient to explore the nearby shops and attractions. The rooms were spacious and clean, but the air conditioning was not sufficient to cool them effectively. The staff was friendly and accommodating, but some processes could be improved for efficiency. Overall, it offered decent value for money, but there were a few areas that could use some attention.

Rooms

7.0

The rooms were spacious and clean, though the air conditioning was not enough to keep it cool.

Service

6.0

The staff was friendly and accommodating, but there were some issues with communication and efficiency.

Location

9.0

The hotel is centrally located, making it convenient to reach various shops and attractions.

Dining

5.0

The dining options were limited in taste and choices, which was disappointing.

Facilities

6.0

Facilities were adequate but could use some improvements, particularly in maintenance.

Jack

United Kingdom, October 2024

7.2/10

The hotel has a great location, very central and close to shopping areas, making it convenient for exploring the city. The rooms, however, were a bit small and the air conditioning didn’t seem to keep up, making it uncomfortable at times. The staff was friendly and accommodating, though they seemed a bit inexperienced. Overall, it’s decent value for the price, but there’s definitely room for improvement.

Rooms

6.0

The rooms were a bit small and the air conditioning struggled to keep the room cool. Additionally, the bathroom setup could be better as water spray made the floors slippery.

Service

7.0

The staff was friendly and totally accommodating, but it was clear they were new and not yet fully efficient. They weren't able to help with a flight issue I had.

Location

9.0

The location is superb, right in the center of town and close to the plaza and shopping centers. It made getting around really easy and enjoyable.

Dining

7.0

Dining was adequate, with options mainly catered towards an Asian audience. It could have been more generous in serving sizes.

Facilities

7.0

The facilities were basic but satisfactory for our needs. The common areas were well-kept.

Friendly staff

Small rooms

Richard

United Kingdom, October 2024

8.0/10

I had a great stay at this hotel, which is conveniently located near the city center and close to several churches, shops, and restaurants. The rooms were spacious and clean, exceeding my expectations. The staff was friendly and accommodating, always quick to help. However, I found the dining options to be quite limited and not very generous. Overall, it was good value for money, but there's definitely room for improvement in the dining area.

Rooms

9.0

The rooms were spacious and clean, well beyond my expectations.

Service

9.0

The staff was so friendly and accommodating, plus they responded promptly to all my needs.

Location

10.0

The location was excellent, being near the city center and close to multiple churches I love to visit.

Dining

5.0

The dining experience was a bit disappointing; the options were poor and could be more generous in serving.

Facilities

7.0

The hotel had good amenities, but I didn't find anything particularly memorable.

Bill

United States, August 2024

8.0/10

I had a wonderful stay at this hotel. The rooms were spacious and clean, providing a comfortable environment throughout my visit. The location was superb, being conveniently close to shopping and several attractions. One thing that could use improvement is the service, as it felt a bit inexperienced at times. Overall, it was still great value for money, and I would definitely recommend it!

Rooms

9.0

The rooms were spacious and impeccably clean, making for a very comfortable stay.

Service

7.0

The staff were friendly and accommodating, but they seemed a bit new and not fully efficient.

Location

9.0

The location is excellent, right around the city and close to all the shops I needed.

Dining

7.0

Breakfast options were a bit limited, but the overall dining experience was still enjoyable.

Facilities

8.0

The hotel had a good range of facilities, but there was room for improvement.

Eric

United States, August 2024

7.4/10

I had a decent stay at the hotel, which was clean and offered a good location near shopping centers and churches. The staff was friendly, but there were a few hiccups with service that could use improvement. While the amenities were satisfactory, issues like power interruptions during dinner were a bit inconvenient. Overall, it was a comfortable experience but not without its flaws.

Rooms

8.0

The rooms were nice and clean, though I did encounter some hassle finding an iron for my T-shirt.

Service

6.0

The staff was friendly, but I felt they could have been more attentive, as I had to clarify things that should have been straightforward.

Location

9.0

The location was quite central, close to shops and multiple churches that I love visiting.

Dining

7.0

Dining was decent with good staff, but I expected a bit more variety for the price we paid.

Facilities

7.0

Facilities were acceptable, although I experienced a power interruption during dinner which was somewhat frustrating.

Alexander

United States, August 2024

7.2/10

I had a pleasant stay at the hotel, with clean and comfortable rooms and exceptionally friendly staff. The location is fantastic, being close to the city center and shopping areas. However, I was a bit taken aback by the service regarding extra fees for amenities like towels, and the dining experience could use some improvement, especially in breakfast variety. Overall, it’s a good value for money but there are areas that need attention.

Rooms

8.0

The rooms are nice, clean, and quite comfortable.

Service

7.0

The staff is courteous and very helpful, though some are still learning the ropes.

Location

9.0

The hotel's location is superb; it's conveniently near the city center and shopping centers.

Dining

5.0

The buffet breakfast was decent but not very appetizing for someone not familiar with local cuisine.

Facilities

7.0

Facilities are basic but adequate for a pleasant stay.

Derek

United Kingdom, July 2024

7.4/10

I had a pleasant stay at this hotel, which is conveniently located near the city and various shopping spots. The rooms were well-maintained and provided good value for the price, despite a few hiccups with additional charges. The service from the staff was warm and welcoming, although they seemed to be still getting accustomed to their roles. On the downside, the dining experience wasn't as impressive as I had hoped, with the breakfast variety being somewhat lacking.

Rooms

8.0

The rooms were really nice and well-maintained, providing a comfortable stay.

Service

7.0

The staff was friendly and welcoming, always ready to help, though they were still learning the ropes.

Location

9.0

The hotel's location was perfect, right around the city and close to all the shops I needed.

Dining

6.0

The breakfast offered a good variety, but it didn't quite match my expectations for the price we paid.

Facilities

7.0

Overall, the facilities were decent, but nothing extraordinary stood out during my stay.

Phil

United States, July 2024

7.0/10

I had a decent stay at the hotel with clean and spacious rooms, but it was a bit uncomfortable due to inconsistent air conditioning and occasional power interruptions. The location is excellent, right in the city center. While the staff was friendly, I noticed they were still getting the hang of things, which impacted the overall service experience. Dining was good, but the portions could have been more generous. Overall, it's a pretty good value for money, but there's definitely room for improvement.

Rooms

7.0

The rooms were spacious and clean, but the air conditioning struggled a bit and there were occasional power interruptions.

Service

6.0

The staff was friendly, but seemed a bit inexperienced and not very efficient at times.

Location

9.0

The location is superb and quite central, making it really convenient to explore the city.

Dining

7.0

Dining was amazing with a good variety, but they should have been more generous with the serving sizes.

Facilities

6.0

Facilities were decent, but could use some upgrades, especially in terms of air conditioning.

Mary

United Kingdom, May 2024

7.4/10

The hotel has a great location, being very close to the city center and all the shops, which made it really convenient. The staff were friendly and accommodating, which added to the overall enjoyable experience. However, the rooms were quite small and didn't offer much space, which could be a downside for those looking for more room to spread out. In terms of dining, I found the breakfast selection to be rather limited for the price, which was a bit disappointing.

Rooms

6.0

The rooms were quite small, lacking the space I had hoped for, especially when staying for an extended time.

Service

9.0

The staff were very friendly and accommodating, making the stay enjoyable.

Location

10.0

The location was excellent, right in the city center and close to many shops.

Dining

5.0

I found the breakfast selection to be quite limited for the price I paid.

Facilities

7.0

The facilities were decent, but nothing particularly standout.

David

United Kingdom, May 2024

6.6/10

My stay at the hotel had its ups and downs. The location was excellent, making it easy to access shops and the city center. The rooms were nice and clean, though a bit slippery due to the water spray from the shower. The service was a mixed bag; while some staff were accommodating, others were less considerate. Dining options could use improvement, as the food wasn't very appealing for a foreigner. Overall, the hotel offers decent value for money but could enhance the experience with more attention to details.

Rooms

7.0

The rooms were nice and clean, but the shower area was not properly covered, making the floor quite slippery.

Service

6.0

Some staff members were accommodating, but others were inconsiderate regarding our requests.

Location

9.0

The location was excellent, conveniently close to the city center and various shops.

Dining

5.0

The dining experience wasn't very appetizing, especially for a foreigner, with some dishes that seemed like they came from a fast food chain.